Frequently Asked Questions
Use the link above or the red LIVE banner in the top navigation when we are streaming live. Below we’ve answered some common questions about Live Stream, our content schedule, as well as technical troubleshooting.
Where can I find the live video stream of your services?
You can navigate to live.atheycreek.com or click the red “LIVE” button in the top menu of our website (shown only when we are broadcasting live).
Which services do you stream?
We stream all of our main, through-the-Bible studies:
- Sundays—8am, 10am, and 12pm
Which campus do you stream from?
All online broadcasts are from our church building in West Linn.
We missed a service; is there a way we can still watch it?
All of our teachings are available online. Go to the teachings page to see all of our current and past teachings.
We started watching a little late; can we rewind the live stream?
Yes! One of the coolest features of our broadcast allows you to rewind a live service. Simply use the progress bar at the bottom of the video to click-and-drag the desired point. To go back to “LIVE”, click-and-drag the progress bar all the way to the right back to “LIVE”.
What should my first response be to any technical issue?
Three great steps to try to resolve any tech issue are:
- Refresh the page.
- Double-check your internet connection.
- Try using a different web browser.
What does “refreshing” a page mean and how do I do it?
To “refresh” a web page simply means to load it again. You can do this by pressing the ⌘ + R (on macOS) or F5 (on Windows/Linux) button(s) on your keyboard or by clicking the reload icon () at the top of your web browser.
The video I am watching is fuzzy, blurry, or low-quality. How can I fix this?
This usually has to do with your Internet bandwidth/connection. Sometimes Internet speeds can drop at certain times of the day due to an increase in Internet traffic in your area. For a good experience, we recommend at least 10-20Mbps. You can check your Internet speed here. Our video player should automatically reduce resolution/quality according to your Internet connection. This helps the video play as smooth as possible, without stopping. You can force the video to play a a specific resolution (either higher or lower) by clicking the gear icon in the bottom-right of the video player.
We started the live stream, came back to watch it later, and it seems to be delayed / too far behind. How can I get back to where I am watching it LIVE?
If you go away from the live video, the video player will sometimes pause to help make sure you don’t miss anything. You can get back to watching live by refreshing the web page (see above), or by taking the progress bar on the video and dragging it all the way to the right to the most current time (See “We started watching a little late; can we rewind the live stream?” above).
What should I do if the video stops?
Try refreshing the page (see above). In some cases, you may need to click on the video player (or play button) to restart the video.
Why do I get a message about my audio being muted?
Web browsers are starting to clamp down on content that autoplays with audio. To get around this and help with your experience, our video player will autoplay the live stream (making sure you are as current in the live stream as possible), but will mute the audio to get around this web browser protocol. Simply click on the message, or unmute the audio in the bottom right of the video player to watch with sound.
Why are there pre-recorded videos playing on the live stream page?
We stream all of our main services live (see “What services do you stream?” above). When we do not have any services happening, we have put up some fun videos for you to enjoy. The video player will automatically switch to the livestream when we get closer to the service time (usually 15 minutes before each service).
When is the office open?
Our office is open Monday–Friday from 9-5pm. For specific contact information or to get in touch with us, use the link below.
How can I sign up for a Home Group?
New home groups start every six months with signups starting a month prior. If you are interested in leading or hosting a home group we would like to hear from you. Please follow the link below to tell us more about yourself and the home group pastor will be in contact with you soon.
How do I join the worship team?
Please take a moment to watch the intro video, as well as the videos for each instrument you plan on auditioning for. Once you’ve had a chance to do that, fill out the form below, and submit your audition video by using the link in the form. We will contact you within two weeks of receiving your form and video.
How do I start volunteering?
The link below will take you to our Volunteer page on our website. Here you can learn about the many opportunities to serve at Athey Creek and fill out our form to begin the process to become a volunteer!
How can I set up a counseling appointment with a pastor?
You can fill out a counseling request on our Pastoral Care page.
How do I set up an appointment with Judy?
If you would like to meet with Judy, or if you have any questions about this ministry, please contact the church office at (971) 327-2120 or use the email link below.
How can I schedule premarital counseling?
The links on our wedding page will provide you with helpful information regarding Athey Creek weddings. You can learn more about premarital counseling, building usage and many other essential details as you move forward with your wedding plans.
How do I sign up for a baby dedication?
To get started, visit the Baby Dedications page and fill out a form to have one of our staff members contact you.
Where can I find Bible teachings?
You can find Pastor Brett’s teachings on our teachings page. If you are looking for a specific teaching, you can use the search bar in the menu to search by book, date, or topic.
How do I find the most recent women's study?
You can visit our Athey Women's ministry page to view our archive of women's teachings.
Are there any events coming up soon?
To stay up-to-date on all the Events for our various campuses and ministries, visit our Events page.
Connect with us
Need prayer or someone to talk with? Have more technical questions? We would love to hear from you!