Frequently Asked Questions
Use the link above or the red LIVE banner in the top navigation when we are livestreaming. We’ve answered some common questions below about livestreaming and our content schedule, as well as technical troubleshooting.
Where can I find the livestream video of your services?
You can navigate to live.atheycreek.com or click the red LIVE button in the top menu of our website (shown only when we are broadcasting live).
Which services do you stream?
We stream all of our main, through-the-Bible studies:
- Wednesdays — 7pm
- Saturdays — 4pm and 6pm
- Sundays — 8am, 10am, and 12pm
We missed a service; is there a way we can still watch it?
All of our teachings are available online. Go to the teachings page to see all of our current and past teachings.
We started watching a little late; can we rewind the livestream?
Yes! One of the coolest features of our broadcast allows you to rewind a live service. Simply use the progress bar at the bottom of the video to click-and-drag to the desired point. To go back to LIVE, click-and-drag the progress bar all the way to the right.
What should my first response be to any technical issue?
Three great steps to try to resolve any tech issues are:
- Refresh the page.
- Double-check your internet connection.
- Try using a different web browser.
What does “refreshing” a page mean and how do I do it?
To refresh a web page means to load it again. You can do this by pressing the ⌘ + R (on macOS) or F5 (on Windows/Linux) button(s) on your keyboard or by clicking the reload icon () at the top of your web browser.
The video I am watching is fuzzy, blurry, or low-quality. How can I fix this?
This usually has to do with your Internet bandwidth/connection. Sometimes Internet speeds can drop at certain times of the day due to an increase in Internet traffic in your area. For a good experience, we recommend at least 10-20Mbps. You can check your Internet speed here. Our video player should automatically reduce resolution/quality according to your Internet connection. This helps the video play as smoothly as possible, without stopping. You can force the video to play at a specific resolution (either higher or lower) by clicking the gear icon in the bottom-right of the video player.
We started the livestream, came back to watch it later, and it seems to be delayed/too far behind. How can I get back to where I am watching it live?
If you go away from the live video, the video player will sometimes pause to help make sure you don’t miss anything. You can get back to watching live by refreshing the web page (see above), or by taking the progress bar on the video and dragging it all the way to the right to the most current time. (See “We started watching a little late; can we rewind the livestream?” above.)
What should I do if the video stops?
Try refreshing the page. In some cases, you may need to click on the video player (or play button) to restart the video.
Why do I get a message about my audio being muted?
Web browsers are starting to clamp down on content that autoplays with audio. To get around this and help with your experience, our video player will autoplay the livestream (making sure you are as current in the livestream as possible), but will mute the audio to get around this web browser protocol. Simply click on the message, or unmute the audio in the bottom-right of the video player to watch with sound.
Why are there pre-recorded videos playing on the livestream page?
We stream all of our main services live. (See “What services do you stream?” above.) When we do not have any services happening, we have put up some fun videos for you to enjoy. The video player will automatically switch to the livestream when we get closer to the service time (usually 15 minutes before each service).
When is the church office open?
We are available by phone Monday to Friday, 9-5pm. Our office is open Tuesday, Thursday, and Friday, 9-5pm. For specific contact information, or to get in touch with us, use the link below.
How do I join the worship team?
Please take a moment to watch the intro video, as well as the corresponding videos for each instrument you plan to audition for. Once you’ve had a chance to do that, fill out the form below, and submit your audition video by using the link in the form. We will contact you within two weeks of receiving your form and video.
How do I start volunteering?
The link below will take you to our Volunteer page on our website. Here you can learn about the many opportunities to serve at Athey Creek, as well as fill out our form to begin the process to become a volunteer!
How can I set up a counseling appointment with a pastor?
You can fill out the biblical counseling request form on our Pastoral Care page.
How do I set up a counseling appointment with the Women's Ministry?
To meet with someone on our Women's Ministry counseling team, please fill out the biblical counseling request form on our Pastoral Care webpage.
How can I schedule premarital counseling?
The links on our wedding page will provide you with helpful information regarding Athey Creek weddings. You can learn more about premarital counseling, building usage, and many other essential details as you move forward with your wedding plans.
How do I sign up for a baby dedication?
To get started, visit the Baby Dedications page and fill out the form to have one of our staff members contact you.
Where can I find Bible teachings?
You can find Pastor Brett’s teachings on our teachings page. If you are looking for a specific teaching, you can use the search bar in the menu to search by book, date, or topic.
How do I find the most recent Women's study?
You can visit our Athey Women's Ministry page to view our archive of Women's teachings.
Are there any events coming up soon?
To stay up-to-date on all the events at Athey Creek, visit our Events page.
I have an unanswered question!
If there's a topic we haven't addressed and you still need help, please reach out.