CRM Product Specialist

Do you thrive in a technical setting, troubleshooting issues and creating improvement plans? Does the thought of building, configuring, and testing new technical processes excite you? Are you orderly and thorough? Consider applying for our CRM Product Specialist position.

Qual­i­fi­ca­tions:

  • Agree to ACC’s doc­tri­nal dis­tinc­tive and vision as found in our What We Believe/​Vision statement
  • Ful­fill the char­ac­ter qual­i­fi­ca­tions of a dea­con as taught in the Scriptures
  • Have a strong work eth­ic, be orga­nized, able to think through process­es and antic­i­pate issues, and be able to fol­low through with the sys­tem requirements
  • Excel­lent ver­bal, writ­ten, and inter­per­son­al com­mu­ni­ca­tion skills
  • Main­tain a sys­tem­at­ic and order­ly approach to com­plet­ing assign­ments accu­rate­ly, thor­ough­ly, and timely
  • Abil­i­ty to self-moti­vate, take ini­tia­tive, make inde­pen­dent deci­sions, and solve problems
  • Abil­i­ty to clear­ly explain com­pli­cat­ed and detailed process­es in a con­cise and sim­ple way
  • 2 – 3 years of rel­e­vant expe­ri­ence in either cloud/​datacenter oper­a­tions, DevOps, or soft­ware engineering/​development.
  • Strong tech­ni­cal back­ground with exper­tise in cloud com­put­ing, net­work­ing, and enter­prise soft­ware solutions.
  • Strong pro­fi­cien­cy in pro­gram­ming lan­guages (e.g., C#, Java, JavaScript, Swift), APIs, and soft­ware devel­op­ment methodologies. 
  • Knowl­edge of pro­gram­ming for diverse oper­at­ing sys­tems and plat­forms using devel­op­ment tools
  • Bachelor’s degree in Com­put­er Sci­ence, Engi­neer­ing, or relat­ed field pre­ferred; equiv­a­lent cer­ti­fi­ca­tions and expe­ri­ence also considered.

Duties & Responsibilities:

  • Par­tic­i­pate in week­ly staff meet­ings and spe­cial events as needed
  • Build, con­fig­ure, and test new fea­tures and processes
  • Under­stand min­istry needs and com­mu­ni­cate with min­istry direc­tors and leads regard­ing open projects
  • Assist with soft­ware upgrades through code review and testing
  • Pro­vide excel­lent cus­tomer ser­vice to Athey Creek staff in per­son, on the phone, or digitally
  • Trou­bleshoot tech­ni­cal issues and devel­op a pri­or­i­tized action plan for resolution
  • Receive and ana­lyze end-user feed­back and deter­mine the appro­pri­ate course of action
  • Com­plete tech­ni­cal doc­u­men­ta­tion for new projects
  • Coor­di­nate with the sup­port team to ensure that the Rock sup­port arti­cles are up to date
  • All oth­er duties as assigned

Sched­ule:

Tues­day-Sun­day

Hours:

Full-Time