CRM Product Specialist

Do you thrive in a technical setting, troubleshooting issues and creating improvement plans? Does the thought of building, configuring, and testing new technical processes excite you? Are you orderly and thorough? Consider applying for our CRM Product Specialist position.

Qual­i­fi­ca­tions:

  • Agree to ACC’s doc­tri­nal dis­tinc­tive and vision as found in our What We Believe/​Vision statement
  • Ful­fill the char­ac­ter qual­i­fi­ca­tions of a dea­con as taught in scripture
  • Have a strong work eth­ic, be orga­nized, able to think through process­es and antic­i­pate issues, and be able to fol­low through with the sys­tem requirements
  • Excel­lent ver­bal, writ­ten, and inter­per­son­al com­mu­ni­ca­tion skills
  • Main­tain a sys­tem­at­ic and order­ly approach to com­plet­ing assign­ments accu­rate­ly, thor­ough­ly, and in a time­ly matter
  • Abil­i­ty to self-moti­vate, take ini­tia­tive, make inde­pen­dent deci­sions, and solve problems
  • Abil­i­ty to main­tain com­po­sure dur­ing stress­ful situations
  • Abil­i­ty to clear­ly explain com­pli­cat­ed and detailed process­es in a con­cise and sim­ple way
  • A degree in Com­put­er Sci­ence or 2 – 3 years of rel­e­vant expe­ri­ence preferred

Duties & Responsibilities:

  • Par­tic­i­pate in week­ly staff meet­ings and spe­cial events as needed
  • Build, con­fig­ure, and test new fea­tures and processes
  • Under­stand min­istry needs and com­mu­ni­cate with min­istry direc­tors and leads regard­ing open projects
  • Assist with soft­ware upgrades through code review and testing
  • Pro­vide excel­lent cus­tomer ser­vice to Athey Creek staff and vol­un­teers in-per­son, over the phone, or digitally
  • Trou­bleshoot tech­ni­cal issues and devel­op a pri­or­i­tized action plan for resolution
  • Receive and ana­lyze end-user feed­back and deter­mine the appro­pri­ate course of action
  • Com­plete tech­ni­cal doc­u­men­ta­tion for new projects
  • Coor­di­nate with the sup­port team to ensure that Rock sup­port arti­cles are up to date
  • Oth­er duties as assigned

Sched­ule:

Tues­day-Sun­day

Hours:

Full-Time