CRM Product Specialist
Do you thrive in a technical setting, troubleshooting issues and creating improvement plans? Does the thought of building, configuring, and testing new technical processes excite you? Are you orderly and thorough? Consider applying for our CRM Product Specialist position.
Qualifications:
- Agree to ACC’s doctrinal distinctive and vision as found in our What We Believe/Vision statement
- Fulfill the character qualifications of a deacon as taught in scripture
- Have a strong work ethic, be organized, able to think through processes and anticipate issues, and be able to follow through with the system requirements
- Excellent verbal, written, and interpersonal communication skills
- Maintain a systematic and orderly approach to completing assignments accurately, thoroughly, and in a timely matter
- Ability to self-motivate, take initiative, make independent decisions, and solve problems
- Ability to maintain composure during stressful situations
- Ability to clearly explain complicated and detailed processes in a concise and simple way
- A degree in Computer Science or 2 – 3 years of relevant experience preferred
Duties & Responsibilities:
- Participate in weekly staff meetings and special events as needed
- Build, configure, and test new features and processes
- Understand ministry needs and communicate with ministry directors and leads regarding open projects
- Assist with software upgrades through code review and testing
- Provide excellent customer service to Athey Creek staff and volunteers in-person, over the phone, or digitally
- Troubleshoot technical issues and develop a prioritized action plan for resolution
- Receive and analyze end-user feedback and determine the appropriate course of action
- Complete technical documentation for new projects
- Coordinate with the support team to ensure that Rock support articles are up to date
- Other duties as assigned
Schedule:
Tuesday-Sunday
Hours:
Full-Time